Incident Investigation for Gas Distribution Network Operators

 

Incident Investigation in Asset Management

for Gas Distribution Network Operators

Duration One day

Course Profile

This training course is for Gas DNO personnel who require competence in:

  • Learning from Incidents associated with network assets
  • Planning for, and dealing with, emergencies and incidents and resulting disruptions to normal operations
  • Planning and implementing corrective and preventive action associated with risk and audit processes.

Who should attend:

  • Risk and Audit specialists including Internal Auditors
  • Asset Managers
  • Operational Managers.

The course covers Incident Management, Incident Investigation, and Root Cause Analysis. The techniques are also used for Asset Risk Assessment and Criticality Analysis. 

Incident Management is a term describing the activities of an organization to identify, analyse, and correct hazards to prevent a future re-occurrence. Incident Investigation is the process of systematically gathering and analysing information about an incident.

Root Cause Analysis (RCA) is a methodical approach for identifying the underlying cause of an incident or non – conformance. This then enables an organization to prevent its recurrence. However, Root Cause Analysis is not easy to carry out and many organisations have struggled to successfully implement it.

This one-day introductory course is designed for those employees that may be involved in asset management-related incident investigations or corrective actions for non-conformances. It will help them to better understand the background and tools and techniques of RCA investigations, whilst considering the requirements of The Pipeline Safety Regulations, Gas Safety (Management) Regulations and Health & Safety Executive guidance.

Learning Objectives

Participants will develop an understanding of:

  • Concepts and language of investigation
  • How to set up an investigation team
  • Key Tools and Techniques:
    • Five ‘why’s’
    • Fish Bone Diagram (Ishikawa Diagram)
    • Fault Tree Analysis
    • Failure-Mode Effect Analysis (FMEA)
    • Bow-Tie and Barrier Based investigation techniques
  • Root Cause Analysis
  • Risk control measures
  • Corrective actions.

Learning Approach

This interactive course uses accelerated learning methods, including participative activities that draw on the experience and knowledge of the participants in a natural and interesting way.

It involves interactive presentations and practical team activities that allow participants to develop knowledge and skills that can be applied in the workplace.

The course competence assessment includes continual assessment by the course tutor and a final multiple-choice online test. Participants who have actively participated in the course should achieve a satisfactory result.

Participants do not need to have any previous knowledge of incident investigation or specific management system standards.

Course resources

All training documents and participant materials are provided during the course.

Each participant will receive a comprehensive course manual which includes helpful documentation of the course content.

A certificate will be awarded to participants who complete the course and satisfy the competence assessment criteria.

Course content

Introduction

Concepts and principles of incident investigation in gas DNOs

  • Learning from Incidents associated with gas distribution assets
  • The language of investigation

Investigation process

  • Planning for, and dealing with, emergencies and incidents and resulting disruptions to normal gas distribution operations
  • How to set up an investigation team

Investigation methods for gas DNOs

  • Incident Management, Incident Investigation, and Root Cause Analysis
  • Use for Asset Risk Assessment and Criticality Analysis
  • Key Tools and Techniques – case study exercises in gas DNO:
    • Five ‘why’s’
    • Fish Bone Diagram (Ishikawa Diagram)
    • Fault Tree Analysis
    • Failure-Mode Effect Analysis (FMEA)
    • Bow-Tie and Barrier Based investigation techniques
  • Root Cause Analysis
  • Risk control measures

Corrective actions

  • Reacting to the nonconformity or incident to take control and correct it
  • Dealing with any consequences
  • Planning and implementing corrective and preventive action associated with performance evaluation, risk and audit processes.

Course Timetable

09.00 Course start

Session 1                 Introduction

            Concepts and principles of incident investigation in gas DNOs

            Investigation process

Break                         (15 minutes)

Session 2                 Investigation methods for gas DNOs                 

12.30 Lunch                              (45 minutes)

Session 3                 Investigation methods for gas DNOs (case studies)

Break                         (15 minutes)

Session 4                 Corrective actions

                                    Questions and answers

16.00 Competence evaluation (Multiple choice online test)

16.30 Course close

Delivery Options

  • This one day fully tutored course can be delivered at clients training facilities, external training facilities or delivered for Covid-19 safe online eLearning remotely.
  • The course will be presented by our qualified technical expert in Gas Distribution Network Operation and Incident Investigation.

Online eLearning course

  • This ‘one day’ fully tutored course is designed for Covid-19 safe remote training. It includes participative activities, slides and presentations, practical tasks to develop your understanding followed by a competence evaluation.

Course reference LFI_EL1_GasDNO

We also provide a three- day course to provide in-depth competence in Learning From Incidents in Asset Management.

To find out more, or to book your place on our online eLearning courses, Please Contact Us quoting the course reference.

Feedback from our course participants

The course was good and presenters were excellent

A thoroughly enjoyable course with many beneifits that will be benefical going forward within my role.

Really enjoyed today. I definitely have a much better understanding and interest of incident investigation. 

Very good detail of ISO. Clear tools to carry our risk assessments, including the issues they can pose. I learned that i do not like the 5 whys but did find the fish bone very useful and more inline with my way of thinking.

Thank you both again, I enjoyed the course.

Really good course with great interaction and exercises. Well presented despite Microsoft hic-ups! Very enjoyable course. Thank you  

Excellent informative course. Good use of MS Teams to conduct interactive activities despite some participants having trouble gaining access (but that’s not at the fault of organisers). I would have liked to cover more material as I felt too long was spent in the earlier part of session looking at definitions of a few terms.

Very useful course but a lot to pack into one day. (Trainer’s note: We do offer a longer in-depth course on this topic)

Apart from the IT bugs, very pleased with both Tutor and Course. And also a big thank you for the short notice in making this course happen, as Rob managed to pull this off at very short notice.

I want to thank Robert and Kevin for delivering an interesting and helpful course. This course was a great introduction to Root Cause Analysis techniques, and how these methods can be used as part of an incident investigation, and as part of an internal audit process. It also touched on Human Factors, which is a great area on interst. I thought the material were clear and well delivered, I particularly enjoyed the use of quizzes and breakout rooms, which facilitated some great conversations.


For myself, I would benefit from a more concentrated session on going through the techniques and using a variety of case studies to practically test what I have learned – maybe I would benefit more from a longer session to really get into the detail and use of the techniques. I think the sessions after lunch were of more use to me, but I certainly think others benefitted from the introductory material in the first half of the course, and its always good to revist these areas! (Trainer’s note: We do offer a longer in-depth course on this topic)

The course covered gave some great food for thought, and I will certainly look into building my competence in using these techniques (5 whys, fish bone and bow ties).

I thought the course was delivered in good time. There were come technical issues due to Microsoft Teams, but this could not be helped. I think Rob and Kevin handled this really well, and was able to offer alternatives for those who had issues (good contingencies!).